Refund & Cancellation Policy

Everfresh Home Delivery Services

Last Updated: [02-02-2026]

Everfresh Home Delivery Services (“Everfresh”, “we”, “our”, “us”) operates an e-commerce website built using Hostinger Website Builder to provide home delivery of fresh vegetables, fruits, dairy products, grocery items, daily essentials, and bakery items.

Due to the nature of our products, this Refund & Cancellation Policy explains the conditions under which cancellations and refunds are allowed.

By placing an order through our website, you agree to this policy.

1. Order Cancellation Policy

a) Cancellation Before Order Dispatch

• Orders may be cancelled only before dispatch.

• Cancellation requests must be made immediately via the contact details provided on the website.

• If the order is cancelled successfully before dispatch, a full refund will be initiated.

b) Cancellation After Dispatch

• Once an order has been dispatched for delivery, cancellation is not permitted.

• This applies especially to fresh and perishable products.

2. Refund Eligibility

Refunds or replacements may be provided only under the following circumstances:

a) Damaged or Spoiled Products

If you receive products that are:

• Damaged

• Spoiled

• Leaking

• Unfit for consumption

You must notify us within 24 hours of delivery, along with clear photos or videos for verification.

b) Incorrect Items Delivered

If an item delivered does not match your order, please inform us within 24 hours of delivery.

After verification, we may:

• Replace the incorrect item, or

• Process a refund, at our discretion

3. Non-Refundable & Non-Returnable Items

The following are not eligible for refunds or returns:

• Fresh vegetables, fruits, milk, paneer, bakery items, and grocery products once delivered (unless damaged or incorrect)

• Orders where delivery failed due to incorrect address or contact details provided by the customer

• Minor quantity or weight variations common in fresh produce

• Requests raised after the allowed reporting period

4. Returns Policy

• We do not accept physical returns of food, grocery, or perishable items.

• This policy is enforced to maintain hygiene, food safety, and quality standards.

5. Refund Processing

• Approved refunds will be credited to the original payment method used during checkout on our Hostinger-powered website.

• Refund processing typically takes 5–7 business days, depending on the payment gateway or bank.

6. Technical Platform Disclaimer

Our website is built and hosted using Hostinger Website Builder.
Everfresh Home Delivery Services is not responsible for delays caused due to:

• Technical issues with hosting services

• Payment gateway downtime

• Internet or server-related disruptions

Such cases will be reviewed on a best-effort basis.

7. Contact for Refund & Cancellation Requests

For cancellations or refund-related queries, please contact us with your order details:

Everfresh Home Delivery Services
 Email: info@everfreshhds.in
 Phone: +91 8974496076

8. Policy Updates

Everfresh Home Delivery Services reserves the right to modify this Refund & Cancellation Policy at any time.
Updates will be published on this page with a revised “Last Updated” date.